Your satisfaction is a top priority for us. We will gladly replace any item that you order from www.flowerbeauty.com that you received in damaged condition. Please contact email@example.com within 7 days of delivery for your claim to be recognized. We do not offer returns or exchanges for any other reason. If damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately at firstname.lastname@example.org.